Sat, Feb

3-14: Interpersonal and Professional Communications

1. Effective Verbal Communication

  • Oral Communication Toolkit, from Griffith University, Australia, describes the elements of good communication skills.
  • Verbal Communication provides audio samples that "paint a picture of who you are as a person and the professional standing of the organisation you work for." Expore the left side links for more information about effective communication.

2, Active Listening

3. Body Language

  • Proxemics Project is a YouTube video showing invasion of personal space and the subsequent short interviews with students.

4. Non-Verbal Communication

  • Non-Verbal Communication tests your ability to interpret body language. Use the left side menu to proceed through the pages.
  • Communication, from Southern Cross University, includes a section on non-verbal expression.
  • simplybodylanguage.com is devoted specifically to body language, includes photo examples. Use the left side menu to navigate and watch for links, near the bottom of pages, to more indepth information.

5. Problem Solving

6. Grammar

  • York University Style Guide provides guidelines for capitalization, abbreviation, punctuation, use of titles, non-sexist language and other issues of style.
  • Guide to Grammar and Style - This list of grammatical rules and explanations, comments on style, and suggestions on usage is provided by Jack Lynch at the University of Pennsylvania.
  • Road to Grammar provides a number of online quizzes.

7. Spelling - Available online dictionaries include:

9. Writing

  • Fight the Fog - A European Union resource that "will help you to write clearly and make sure your message ends up in your readers’ brains, not in their bins. "
  • 11 Ways to Improve Your Writing and Your Business provides tips to get a faster, more confident start when working with memos, letters, reports, and news releases.
  • The Elements of Style "gives in brief space the principal requirements of plain English style and concentrates attention on the rules of usage and principles of composition most commonly violated."

9. Plain Language

10. Conflict Resolution


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