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Sat, Feb

3-14: Interpersonal and Professional Communications

Community disability services workers have many interactions every day. Well-developed interpersonal communication skills are essential.

In your communications you will talk and listen, write and read, and observe and interpret. You will interact with a wide variety of people, including individuals with disabilities, their family members, your supervisor and co-workers, other professionals, and members of the public. Effective interpersonal communication skills help to make each of these interactions productive and positive.


Learning Outcomes

After completing this module, you will be able to:

  • Using examples, describe the components of active listening and effective verbal communication skills.
  • Explain why non-verbal communication is important and describe what it involves.
  • Describe/demonstrate the process for dealing with difficult issues in an assertive, professional, and constructive manner.
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